Severity Matrix

SEV-1

• Full outage or critical production failure.
• Large customer or business impact.
• Immediate escalation required.
• Executive visibility likely.

SEV-2

• Major degradation with clear user or business impact.
• Short-term workaround may exist.
• Cross-functional coordination required.

SEV-3

• Limited impact or partial degradation.
• No broad outage.
• Standard incident handling is usually enough.

SEV-4

• Low impact issue.
• No immediate production risk.
• Track and fix in normal workflow.